Perspectives

From understanding customer journeys and funnels to choosing the right agency partner, we cover everything you need to know to make the most of your advertising budget.

I’m known for my matter-of-fact writing and talking style. I come by it naturally, so I hope readers aren’t offended if I tell them that their websites aren’t accessible, and that’s a dick move. I covered this 2 years ago in my “Don’t be a dick” series. You can read that here: Accessibility, compliance, and…

Commerce7 has something no other wine DTC platform has: an app dedicated to properly tracking conversions on Facebook. Ok, maybe it’s not so secret… many wineries and agencies alike already use this app and love it. But it never hurts to remind everyone else that it’s available, and why almost every winery should be using…

Greetings, friends, and welcome to another Must Read. This week, I’m handing the reins back to Michael to give us the lowdown on Accessibility compliance, why it’s a must, and why a solution that looks too good to be true, generally is. In the last DBAD series, we talked about site speed. What it is, why…

They say speed kills. In this case, a lack of speed kills. I’m talking about the speed of your website. So, what is speed? What exactly is speed relative to? Simply put, website speed refers to the time it takes for your visitors to see your website in their browser, from the moment they click…

Technology, data, and the interwebs gave us an ability to “personalize” content, which many businesses took at face value: add a name here or there, automate emails based on what someone’s bought or visited, remarket elsewhere to the same people; but, for the vast majority, it simply meant adding someone’s first name to an email…

What the heck do you do with an email database that hasn’t been used in ages? We’ve all been on the receiving end of these emails, the ones where we think, “who IS this?” and immediately unsubscribe. So in typical fashion, I’m going to take the “real human” approach to this conundrum. But first, let’s…

Lately, I’ve been pondering my GenX husband’s secret guilty pleasure: MMORPGs, huge multiplayer online games with complex story plots that often rely on community-building to master. Dear Hubby has been a gamer for as long as we’ve been married, and before life got busy with kids and businesses and mortgages, I spent many an evening…

I’ve decided to eschew the crappy list-ification that you’ll find littering Google when you search Customer Delight, because while those lists might give you some very middle-of-the-road places to start, they don’t help you shift your thinking. Delight is a way of looking at communication and marketing that needs to be embraced by everyone on…

Today, let’s talk about something near and dear to my heart as a wine, beer, and spirits marketer…the single piece of content that sends even the bravest of business people running for the hills: the About Us web copy. I can’t begin to tell you the number of times that I have seen sites stall for lack…